CCTV News (Focus Interview): Many people may have this experience in their lives and work: the birth of a child, schooling, retirement of an elderly person, or starting a business, etc. It seems like just one thing, but it takes a lot of work to do it. Department, hand in a lot of materials. The Third Plenary Session of the 20th Central Committee of the Communist Party of China pointed out that it is necessary to improve the list management mechanism and normalization promotion mechanism of key items to “get one thing done efficiently”. Recently, the “First Batch List of Key Matters for “Getting One Thing Efficiently” released in 2025. So what are the “one things” on the list? What “one thing” can be done efficiently? What kind of convenience has this mechanism that started last year brought to everyone’s life and work?
Recently, in Chongqing, Liu Huan welcomed her second baby. On the third day after the baby was born, the obstetric nurse came to the ward and guided her to fill out an application on her mobile phone. This application is called “Newborn Birth Matters”. Through the Chongqing Municipal Affairs Service Program “Yu Kuaiban”, you can apply directly online for a series of matters related to newborns, including medical birth certificates, household registers, and social security cards. , reimbursement of maternity expenses, etc.
Liu Huanhuan remembers that when the eldest child in the family was born, when applying for these identity documents, he prepared many copies of the same materials and traveled to several places. It took nearly a month to complete the application. So, what will be different this time after applying online? On the day the “One Thing” application for the birth of a newborn was submitted, the application she filled out was uploaded to the Chongqing “One Thing” integrated system.
Liu Wenwen, a staff member at the comprehensive service window of the service hall of the Jiangbei District Administrative Service Center in Chongqing: “We called the applicant to check the information on the application form for the birth of a child submitted by Liu Huanhuan one by one, and then submitted it to The next step is handover.”
The verified information was submitted again and transferred to the hospital where the child was born, the public security department and the human resources and social security department through the “one thing” processing system. The day after the “one thing” application for the birth of a newborn was submitted, the birth medical certificate was processed.
Feng Chunyu, head of the obstetrics and gynecology department of Chongqing Jiangbei District People’s Hospital (Red Cross Hospital): “After we apply for the birth certificate, household registration, vaccination certificate, and social security card can all be processed together.”
He Fei, a police officer at the comprehensive household registration window of Chongqing Jiangbei District Administrative Service Center: “Our internal system uses data transfer to check whether the materials are complete. As long as the materials are complete and comply with regulations, we will approve it within one working day and transfer the household registration page on site. Print it out.”
Du Yunying, a staff member of the Administrative Service Office (Human Resources and Social Security) of Jiangbei District, Chongqing: “After going through the public security and then the Human Resources and Social Security Bureau, after confirming the insurance registration, the data in the background will be pushed to me, and I will have the card production information. We just A new social security card was created.”
On the third day after the “One Thing” application for the birth of a newborn was submitted, the postal commissioner went to the hospital and administrative service center where the child was born to get the completed documents. After checking, they were all put into the “One Thing” express delivery for the birth of a newborn. In the envelope.
Liao Yu, an investment recruiter at the Chongqing Jiangbei Branch of China Post Group Co., Ltd.: “In addition to the newborn’s birth certificate, there are also related social security cards, household registration books, etc. We all deliver them to the people through dedicated personnel and special vehicles.”
At this time, Liu Huanhuan had been discharged from the hospital and admitted to the confinement center, and the express delivery was delivered directly to her according to the address she filled in.
Starting from August 2024, all families with newborns whose parents are registered in Chongqing can click on the “one thing” about the birth of a newborn on the Chongqing Municipal Affairs Service “Yu Kuaiban” platform to handle vaccinations, birth certificates, household registration, etc. Many matters related to newborns. It originally required running six departments, but now it can be completed with just one click of submission.
Meng Qingfang, Director of the Regulations Department of the Chongqing Municipal Health Commission: “In the past model, these matters were scattered among different departments according to legal responsibilities. The handling of the ‘one matter’ of the birth of a newborn actually centralized and integrated the business systems of various departments, and citizens During the processing process, the data is transferred to the next department one by one according to the business process, so that residents can wait at home. The service guide requires five days to be completed. “
Similar to the birth of a newborn, children’s schooling, medical expense reimbursement, retirement of the elderly, etc., in the past, it was one thing at the handler’s end, but the business to be handled was often scattered among different departments. The “Decision” of the Third Plenary Session of the 20th Central Committee of the Communist Party of China proposed to “improve the management mechanism of the list of key items and the normalization promotion mechanism of ‘getting one thing done efficiently'”. In 2024, the General Office of the State Council issued two batches of “getting one thing done efficiently” lists, and in 2025 a new batch of lists was released to promote the reform of high-frequency handling of matters by individuals and enterprises.
Meng Qingguo, professor at the School of Public Policy and Management at Tsinghua University and executive director of the Institute of National Governance at Tsinghua University: “‘Getting one thing done efficiently’ actually means considering how to make it more convenient and convenient for the service recipients, which means that in The powers, responsibilities, and division of labor between these departments must be streamlined and sorted out.”
In these lists, there are not only the efficient handling of personal matters such as the birth of a newborn, education and enrollment, housing provident fund personal housing loan purchase, etc., but also include business start-up, information changes, credit repair and many other things that have once made companies ” One thing needs to be done by many people.”
Zhang Jian is the person in charge of a transportation company and has been in this business for more than 20 years. Recently, he opened up a new operating business and wanted to apply for a new company, but only one operating vehicle was available, and he was not sure whether the procedures could be completed. Zhang Jian took the materials to the Qingdao Government Service Center. What he didn’t expect was that at the transportation company’s one-office window, the staff worked with him in front of the computer and completed the entire process in half an hour. They also provided legal documents. A valid electronic business certificate to facilitate him to conduct business.
In Qingdao, after the “One thing to start a transportation company” service was launched, nearly a thousand transportation companies have applied offline or online through the “Love Shandong” software and completed the procedures for starting a company and carrying out related businesses.
Yang Yuan, Director of the Second Division of Administrative Approval Services of Qingdao Administrative Approval Service Bureau, Shandong Province: “The companies benefiting are mainly logistics companies, as well as some small and micro enterprises such as cold chain companies and individual industrial and commercial households. We have sorted out the business and comprehensively optimized it. , the opening procedures can be completed in as little as one hour, and the number of materials has been reduced from the original 26 to two, which also makes it easier for these business entities to devote more energy to their operations.”
For Qingdao transportation companies, the service of “getting one thing done efficiently” also extends to daily matters in operations. Qingdao Chengyun Modern is a large logistics company. Every month, the company has trucks that undergo an annual review of the vehicle’s technical status and annual review of operating qualifications. This company has thousands of transport vehicles, so this one thing is a big workload.
Zang Rifeng, a staff member of Qingdao Chengyun Modern Logistics Group Co., Ltd.: “The first is to go to the public security and traffic police department, then to the annual vehicle inspection agency, and then to the citizen hall. Many companies will review vehicles within one cycle, so the overall queuing time may be It will be stretched. If there are more vehicles, 30 days or 20 days are possible.”
In 2024, Qingdao’s transportation management department and administrative service department established road transportation convenience service stations at 63 local vehicle inspection agencies, merging the business related to annual vehicle inspections.
Zang Rifeng: “After we review the car at the vehicle testing agency, we directly hand over the materials to them, and they help us with the entire process. The fastest time is that we can come over in the morning and all the procedures will be completed in the afternoon.”
“Getting one thing done efficiently” is not only a reform of the concept of administrative services, but also a reshaping of the government service process based on the development of digital technology and the continuous standardization of data circulation.
Whether it is personal identity information, marital status, or the operating status of the company, different departments needed to retrieve it in the past, and there was no unified standard. The “Decision” of the Third Plenary Session of the 20th Central Committee of the Communist Party of China proposed to “promote the standardization, standardization and facilitation of government services and improve the integrated online government service platform covering the entire country.” In recent years, on the basis of strengthening the construction of digital government in our country, government service platforms at all levels have connected services and aggregated data in accordance with unified standards and specifications. The national government service platform serves as the national hub. When there is overlap in business between different regions and different departments, Relevant information can be requested through this hub.
Now, when you open the national government service platform webpage or mobile software or mini-program, there is a “Getting One Thing Efficiently” section on the homepage. 21 services that are frequently handled by enterprises and individuals can be accessed from all over the country through this platform with one click. Digital government affairs platform processing. In addition, the platform has special themed service areas such as “Service Area to Help and Benefit Enterprises”, “People’s Livelihood Security Service Area” and “Inter-provincial Service Area”, which connects services from different regions and different government departments. Businesses can provide services according to their own needs. Process online or offline.
Shi Wei, deputy director of the Operation Center of the National Integrated Government Services and Supervision Platform: “More and more key and trivial matters, such as applying for electronic medical insurance vouchers, provident fund account inquiries, credit information inquiries, etc., can be handled online. National Government Service Platform It is the headquarter of the national integrated government service platform. The hub connects 32 local platforms and 46 State Council departmental platforms. Popular applications from various ministries, commissions and localities can be gathered on one platform. Only one authorization is required using real names, and some information can be pre-filled and pre-reviewed, greatly reducing online use. Processing cycle and time.”
The unified platform connects data from various places and departments, and also allows more public services to better benefit the people. Recently, at various social security card centers in Hainan Province, many people come to apply for new third-generation social security cards every day, and many people come here for the ease of use.
In the past, most people’s social security cards were mainly used when handling medical insurance-related business. Now in Hainan and other places, a social security card can not only receive various subsidies, but also enjoy the cultural and tourism projects created by the city for citizens, and enjoy various national public services more “efficiently”.
As the reform of government services continues to deepen and the functions of the national integrated government service platform continue to improve, more and more cross-department and even cross-regional matters will be handled more conveniently.
Meng Qingguo: “In the future, the development trend of digitalization will become increasingly profound and widespread. It is not only in the field of government services, but is actually an overall reform, relying on digital empowerment to empower reform and innovation, policy mechanism design, and the construction of Digital China.”
“Getting one thing done efficiently” allows data to travel more and people to do less errands. This not only makes things more convenient and hassle-free for people, but also makes various public services of government departments clearer and easier to use. Achieving high efficiency is inseparable from the optimization and reengineering of processes in the government service reform, and the continuous progress in the construction of Digital China, making data flow and sharing more convenient, but more importantly, or first of all, is the improvement of the service awareness of government departments. Behind the “new” service, there is still “heart”.
[Editor in charge: Yan Yujie]
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